Safety Policy

In an emergency call 999

JastMile support is not an emergency service. If anyone is in danger, call 999 first, then report it to JastMile.

For walkers

• Your personal safety comes before any delivery. Never take risks to meet an estimated time, times are estimates.

• Use pavements and crossings, follow the Highway Code for pedestrians, stay alert and avoid using your phone while crossing roads.

• If a pickup or drop-off feels unsafe, do not continue. Leave and report it through the Help page.

• If a package seems suspicious, prohibited or unsafe to carry, do not accept it and report it.

• If you are harassed or threatened, move to a safe place, call 999 if needed, and report it.

For businesses

• Prepare packages so they are safe to carry and do not include prohibited items.

• Hand over only after the walker gives the correct collection code.

• Report any safety concern about a walker or delivery through the Help page.

Reporting

Choose a safety category in the Help page. Safety cases are marked as high priority for the JastMile team. We do not currently guarantee a response time.