Privacy Policy

1. Who is responsible for your data

JastMile is responsible for personal data processed through the JastMile platform.

Contact us by email at support@jastmile.com, or through the Help page in your JastMile account. Registered company name and address will be added before public launch.

2. Data we collect

Account: email address, name, phone, sign-in details (password handled by our authentication provider; if you use Google sign-in, basic Google profile information).

Businesses: legal and trading name, business type, contact person, email, phone, company number (optional), pickup address and postcode, opening hours, address book entries.

Walkers: name, phone, optional description, right-to-work and ID document references, saved home/base address, postcode, city and its map position, online/offline status, live device location while online or on an active delivery.

Recipients (supplied by the business): name, phone, optional email, drop-off address, postcode and notes.

Deliveries: pickup and drop-off locations, package details, price and payout, status history with times, collection codes and PINs including failed attempts, collection and drop-off photos, admin exception reasons.

Support: case category, details, linked delivery, admin notes and resolution. Notifications shown in the app.

Technical: information needed to keep you signed in and secure, and basic technical logs held by our hosting provider. We do not use advertising or analytics tracking.

Legal records: which version of each legal document you accepted, when, the context, and your browser type; your marketing preference history if you choose to set one.

3. Why we use it

To create and verify accounts; to quote, dispatch, track and verify deliveries; to show recipients their tracking page; to contact recipients and businesses about a delivery; to record walker earnings and invoice businesses; to handle support cases, complaints and safety reports; to prevent fraud and misuse; and to keep records of legal acceptances.

4. Walker location

Saved home/base address: stored with your walker account and used for service-area information. It is not used for dispatch.

Live location: collected only while you are online or have an active delivery, to offer nearby jobs, check you are close enough to accept a job, and let JastMile monitor active deliveries. We store your current position and when it was last updated, not a continuous history trail. Live position is cleared when you go offline. It is visible to JastMile administrators; it is not shown on the public tracking page and is not shared with other walkers.

5. Recipients

If you receive a delivery, the sending business gave us your details so we can deliver your package. We use them to fulfil the delivery, contact you if needed, provide your tracking page, verify delivery with your PIN and resolve issues. Your tracking page shows the delivery status, an estimated time and the walker's first name; it does not show the walker's contact details or location history. You do not need an account or to accept our terms to view it.

6. Delivery photos

Collection and drop-off photos are used as delivery and support evidence. They are stored privately and only viewable by the requesting business, the assigned walker and JastMile administrators through short-lived links. Walkers are instructed not to photograph people or private interiors.

7. Who we share data with

The business and assigned walker see the information needed for their delivery. Service providers that host and run the platform for us (cloud hosting, database, file storage and authentication), Google if you choose Google sign-in, Google Fonts (which receives your IP address when loading the site's fonts) and postcodes.io (postcodes we look up, not names). When you tap WhatsApp, text or call buttons, your own device apps handle that communication under their own terms. We do not sell personal data.

Automatic text and email sending is not currently active. If a provider is added this policy will be updated.

8. How long we keep it

Retention periods have not yet been finalised. Until they are, we keep account and delivery records for as long as needed to operate the service, resolve disputes and meet legal obligations.

9. Security

Access to data is restricted by role at database level: businesses only see their own data, walkers only see deliveries assigned to them, and recipients only see their own tracking page through a private link.

10. Your rights

You can ask to access, correct or delete your data, object to or restrict certain processing, and ask for a copy of data you gave us. Contact us through the Help page. You can also complain to the Information Commissioner's Office (ico.org.uk).

11. Marketing

We only send marketing if you opt in separately. You can withdraw at any time in your account; this does not affect your use of JastMile.

12. Changes

We will update this policy when our processing changes and show the new version and date here.