Cancellation & Refund Policy

How cancellation works today

• Before a walker is assigned: the business can cancel. No charge.

• After a walker is assigned (including walking to or arrived at pickup): the business can cancel; the delivery is marked "cancellation fee due". The amount of any cancellation fee has not yet been set.

• Walker steps off before collection: the delivery goes back to search for another walker. No change to the business price.

• After collection: the delivery cannot be cancelled in the app. Any problem becomes a support case handled by JastMile.

Recipient unavailable, incorrect address, failed delivery

If the recipient is unavailable or the address is wrong, the walker reports it and it becomes a support case. If a delivery fails because of incorrect information from the sender, charges may still apply. If it fails because of a JastMile operational issue, we will review it and may apply a credit or not charge.

Specific refund and credit amounts have not yet been set and will be confirmed before public launch. During the pilot, credits are applied to invoices.